Question 1

How do I book a nanny?

Accepted Answer

You can book by completing our online booking enquiry form or by messaging us on WhatsApp. Once we receive your details, we'll confirm availability and match you with the right nanny for your family.

Question 2

How far in advance should I enquire?

Accepted Answer

We recommend reaching out 2-4 weeks before your trip, especially during peak travel seasons. That said, we'll always do our best to accommodate shorter notice requests whenever possible.

Question 3

Do you support evenings?

Accepted Answer

Yes, evening babysitting is one of our most popular services. Whether it's a dinner out, a function, or simply a quiet evening, our nannies are experienced with bedtime routines and settling children in.

Question 4

Do you support multiple children?

Accepted Answer

Absolutely. Our nannies are experienced with families of varying sizes and mixed age groups. Just let us know the ages and number of children, and we'll match accordingly.

Question 5

Where in Cape Town do you operate?

Accepted Answer

We cover the greater Cape Town area, including the City Bowl, Atlantic Seaboard, Southern Suburbs, Constantia, Stellenbosch, Franschhoek, and surrounding areas. If you're unsure whether your location is covered, just ask.

Question 6

What ages do you support?

Accepted Answer

We provide care for children from newborn through to around 12 years of age. Our nannies are matched based on their experience with specific age groups.

Question 7

Are your nannies vetted?

Accepted Answer

Yes. Every nanny on our team has been personally interviewed, thoroughly reference-checked, and assessed for experience, reliability, and warmth. Your family's safety and comfort is our priority.

Question 8

Can you support at hotels and Airbnbs?

Accepted Answer

Yes, our nannies provide care at hotels, Airbnbs, guesthouses, and private homes. They're experienced working in different accommodation settings and adapt seamlessly.

Question 9

What information do you need to confirm availability?

Accepted Answer

We need your travel dates, accommodation location, number and ages of children, preferred times (daytime, evening, or both), and any specific needs such as routines, allergies, or preferences.

Question 10

What if my plans change?

Accepted Answer

We understand that travel plans can shift. Let us know as soon as possible and we'll do our best to adjust your booking. We're flexible and accommodating wherever we can be.

Question 11

How does pricing work?

Accepted Answer

Pricing is based on the number of children, hours required, and type of support needed. We'll share a clear quote once we've confirmed your details. There are no hidden fees.

Question 12

Can you help for just a few hours?

Accepted Answer

Yes, we offer flexible support from as little as a few hours. Whether you need a half-day, a full day, or just an evening, we'll tailor the booking to suit your needs.

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